Shipping: Each of our pieces is made to order, so please allow 6-7 business days for processing. No shipments will go out on Saturdays or Sundays. We offer UPS shipping for security and convince. You will receive an email with a tracking number as soon as your order ships. PLEASE NOTE THAT UPS DOES NOT DELIVER TO P.O. BOXES- ensure that your address is correct before completing your order.
Taxes of 6.25% are applied to all orders shipped to a Massachusetts address.
How To Order Your Size: The best tool for determining what size you will need is a cloth tape measure (typically used for sewing). If one of these isn’t handy find a string, shoelace or yarn that is longer than where you are trying to measure. Now hold this up to your neck to see where you would like your necklace to hang or wrap it around your wrist or ankle to the size that is comfortable for you. Hang on tight to the spot, mark it with a sharpie or tie a knot in it. Then double check again against you that this is the correct length. Then lay the string against a solid ruler and you’ve got your size! Please be aware that standard jewelry lengths are provided with each product with their exact price. HOWEVER, if you don’t see the size you need there, we will be happy to make it for you! Simply enter the Exact size you would like in the blank field of your piece before checking out. This is a fantastic option for those looking for Plus size or Extra long Jewelry! If a price adjustment is required we will notify you by e-mail before processing your order. Jewelry Rings: The best tool for measuring your ring size is a finger sizer used by jewelers (one large ring with graduating rings with marked sizes on them). If you can’t quite play it off to stop by your local diamond ring dealer for the use of their sizer, use a piece of ribbon (closer to the ring width then string so you and ensure what will be comfortable for you to get on and off) and follow the above method and we will find your size for you! Wallet Chains: Please be aware that wallet chain lengths INCLUDE the end hardware- split ring and belt loop clip. Measure from your front belt loop to the top of your back pocket for an accurate length.
Returns / Exchanges: must be made within 15 days of receiving your order and in the same condition it was shipped. Since each item is made to order a restocking charge of 30% will be applied. Unless you received a piece that was not to your order specifications. If damage occurred during shipping please let us know right away so that we may resolve it with the shipper. Please be aware that we do our very best to maintain material consistency. However, some materials such as the anodized titanium and anodized aluminum have inherent variations from batch to batch and even within a single ring. We consider these variations to be part of the beautiful quality of this material. For returns or exchanges please send an email to firstname.lastname@example.org
Payments: We utilize Pay Pal, for all transactions. No Pay Pal Account is necessary. They are a secure service which help keep costs down. You may pay with Visa, Master Card, American Express and Discover, or a Debit card with one of these logos through Pay Pal.
Warranty: We offer a Lifetime Warranty for clasp or chain breakage. This does not cover ring surfaces. We will gladly replace a clasp or repair a chain (materials permitting, substitution may be necessary), less shipping, for as long as we or our apprentices are able to hold pliers Free of charge! Our goal is that you love your jewelry as much as we love creating it!
Feedback: We love hearing from our customers! Being able to share our creations with you is the joy of our business. Please don’t hesitate to send us an email with any comments, questions, suggestions, how you enjoy your jewelry or about your experience with us!